Tell us the product name and the detail you need to clarify, such as dimensions, included components, supported use, care instructions, or an available feature. If you are comparing items, identify both products so we can answer accurately.

We can explain the available product information, but we do not provide individualized exercise programs or medical advice. If a specification is not confirmed, we will not invent it to recommend a purchase.

Include your order number, the email address used for the purchase, and a short description of the issue. If you did not receive a confirmation, provide the approximate purchase date and a non-sensitive transaction reference if available.

Do not email a full card number, CVV, banking password, account password, or one-time authentication code. If sensitive evidence is genuinely required, ask us to agree on an appropriate secure process first.

For tracking or delivery concerns, include your order number and the relevant shipment information. Tell us if the tracking is delayed, a delivery scan is disputed, or a package has arrived with a problem.

For an address change or cancellation, contact us promptly. A request can be completed only when the fulfillment stage permits it. Wait for confirmation rather than assuming the request has taken effect.

For an ordinary change-of-mind return, contact us within 30 calendar days of delivery and identify the item. If the item is damaged, faulty, incorrect, or incomplete, describe the concern and include useful photographs where available.

Keep packaging and relevant parts while we investigate. Do not send a parcel to our business address without the return instructions from support. The correct return destination can differ from the company address.

Use the same support email for a privacy request, a website accessibility concern, or feedback about the store. Explain what you need and provide only the information necessary to understand and verify the request.

If you encounter a display or checkout problem, tell us the affected page, device or browser, and what happened. A screenshot may help, but remove passwords, payment details, and other unnecessary private information before sending it.

Flexivaro™ is operated by Guizhou Qingyou Selected Winery Co., Ltd., owned by Hou Leilei. Our business address is Unit D, 20th Floor, Taiwan Building, No. 116 Zhonghua South Road, Nanming District, Guiyang City, Guizhou Province.

Customer service hours are 8:00 AM – 10:00 PM Daily. If the time zone for a time-sensitive inquiry is unclear, include your location and preferred contact time. This schedule describes availability and is not a guarantee of an instant response to every message.