We ship to destinations supported by the options available for your delivery address at checkout. A location is supported only when an applicable shipping method can be selected for the order. Availability can vary by item, destination, package size, and carrier restrictions.

If you are unsure whether an address, PO box, military address, or remote location is supported, contact us before placing the order. We do not promise worldwide delivery or a particular carrier for every item.

Orders are reviewed for payment confirmation, a complete delivery address, and item availability before dispatch. Where a product has a specific preparation or dispatch estimate, that information must be provided before purchase.

A dispatch date is the date a package is handed to the carrier, not the date it arrives. If no dispatch estimate is displayed, contact support before ordering for a time-sensitive need.

For U.S. orders covered by the applicable merchandise-order rule, if no shipping time is stated, we will ship within 30 days of receiving a properly completed order or provide the required delay notice and cancellation/refund options. This is a dispatch obligation, not a promise that delivery will take 30 days.

Review the shipping charge and any available delivery estimate shown for your order before payment. We do not advertise a fixed worldwide transit time or free shipping unless that offer is specifically displayed for the order.

Transit estimates depend on the destination and service used. Weather, holidays, customs checks, local delivery conditions, and carrier disruptions may affect arrival. If an estimate is unavailable or your purchase is needed for a specific date, ask us for guidance before ordering.

When tracking is available, shipment details are sent to the email address provided with the order. A newly created tracking label may not show carrier movement immediately; the first scan occurs when the carrier processes the package.

Some multi-item orders may arrive in separate packages. We will provide the available shipment information for each package. We will not add an undisclosed extra shipping charge solely because we choose to split an order.

Check the recipient name, street address, unit number, postal code, and relevant contact details before payment. Contact support promptly if you notice an error. We can update an address only when the shipment stage allows it, and confirmation is required.

If an incorrect address supplied with the order causes a package to be returned, we will explain the available options and any actual reshipping charge before proceeding. We do not automatically charge a new delivery fee without your agreement.

If we cannot ship within the stated commitment, we will contact you with the available revised information and any consent, cancellation, and refund options required by applicable law. We will not treat an indefinite delay as permission to keep payment without the required agreement.

If an item cannot be supplied, we will cancel the unfulfilled item and refund the applicable amount, including charges that must be refunded by law. An affected order will not be resolved only with store credit when you are entitled to a monetary refund.

If tracking stops updating or a package is marked delivered but cannot be located, contact us with the order number, delivery address, and relevant tracking details. Check any authorized delivery location or household recipient while we investigate with the carrier.

We will assess the available evidence and provide an appropriate resolution, which may include replacement or refund where warranted. A delivery scan alone does not automatically dismiss a genuine claim, and we do not require you to waive applicable consumer rights.

Keep the packaging and take clear photographs if a parcel arrives damaged, with missing contents, or with the wrong item. Contact us promptly so we can investigate. Prompt reporting helps an investigation and is not intended to shorten a statutory claim period.

For cross-border deliveries, import taxes or customs charges may depend on the destination and the shipping arrangement. Charges collected by us are shown before payment. If destination authorities may collect additional charges, review the available order disclosures or ask us before buying.

For a shipping question, provide your order number and a brief description of the issue. Do not send full card details or passwords to customer support.