Accepted methods are the options actually displayed in our checkout for your order and location. Their availability may vary by payment provider, country, device, and currency. We do not promise a method simply because its logo appears elsewhere on the internet.

Check the transaction currency and total before confirming payment. Your bank or payment provider may convert the amount or apply a fee under its own terms. Those provider fees are separate from charges collected by Flexivaro.

The checkout summary should show the selected items, quantities, shipping charges, and applicable taxes or other amounts collected by us. Resolve an unexpected total before placing the order.

A payment authorization is different from a completed settlement. Your provider may temporarily reserve funds while the transaction is processed. If an order cannot be completed, a pending authorization may be released by the provider rather than appear as a separate refund.

Contact support if you are unsure whether an order succeeded. Avoid repeatedly submitting the same payment while an initial attempt is pending, as your provider may create more than one authorization.

Our store uses Shopify-hosted commerce services, and payment transactions are handled through the providers enabled in checkout. Information needed to authorize payment is processed under the applicable provider’s terms and security practices.

Our support team may use an order reference, payment status, or limited transaction information to investigate a purchase. Customer support does not need your full card number, CVV, payment password, or one-time authentication code.

Technical safeguards reduce risk, but no online service can promise absolute security. Use the protected checkout process and the payment provider’s official channels for any requested authentication.

A provider may request authentication or decline a payment. Follow the instructions shown in checkout or contact your bank through its official channels. We cannot override a bank’s security decision.

Where an order raises a legitimate fraud concern, we may pause fulfillment and request only the information reasonably necessary to verify it. We will use a suitable secure process for any sensitive evidence and will not ask you to send card credentials by ordinary email.

If a payment fails, check that the billing information matches the provider’s records and that the selected method supports the transaction. If an amount was deducted without an order confirmation, contact us with the payment date and an appropriate transaction reference.

If you see an unexpected charge, duplicate completed payment, or incorrect billed amount associated with our store, contact us promptly. We will compare the order and payment records and provide the appropriate correction.

Eligible refunds are handled according to the Return & Refund Policy and applicable law. They are normally returned through the original payment method. The issuer controls the posting time after a refund is initiated.

A cancellation does not always cause a pending authorization to disappear immediately. Your provider can explain its release schedule. We can supply the available cancellation or refund confirmation to assist an investigation.

Use a trusted device and keep its browser and security software current. Check the website address before entering payment information. Avoid sharing account access or approving an authentication request you did not initiate.

Be cautious of messages claiming that a payment must be sent outside checkout to secure an order. If a message appears to come from Flexivaro but requests unusual payment credentials or an unexpected transfer, verify it with service@flexivaro.com before acting.

Contact your bank promptly if you believe your card or account has been used without authorization. You can also notify our support team with the relevant order information so we can investigate activity connected with our store.

We will cooperate with legitimate payment investigations and handle personal information as described in the Privacy Policy. This policy does not remove your right to use a lawful chargeback or dispute process.