For a change-of-mind return, contact service@flexivaro.com within 30 calendar days after the item is delivered. State your order number, the item you wish to return, and the reason for the request. The request date is the date you contact us within that window.

This standard window is a store return policy. It does not replace a longer or separate remedy available under applicable law for a defective, unsafe, misdescribed, or nonconforming item.

An ordinary change-of-mind return should be unused, clean, undamaged, and complete with the supplied parts, accessories, and original packaging where reasonably available. Keep proof of purchase so we can identify the order.

Opening a package to inspect an item is considered separately from using it in a workout. Signs of substantial use, sweat exposure, damage, missing components, or modification may affect eligibility or the recoverable amount where the law permits. Any proposed deduction will be explained.

We do not apply a blanket “no returns” rule to every fitness accessory. If a specific sealed hygiene-related item has a lawful change-of-mind restriction after unsealing, that restriction must be disclosed before purchase. It does not remove rights for a genuine defect.

First contact support with the order number and the relevant item details. We may ask for a photograph where it helps identify the product or the reported condition. We will provide the applicable instructions and the correct return destination.

Do not send a parcel to the company’s registered business address unless support expressly instructs you to use it. A business address is not automatically a parcel-return facility.

Pack the item securely, include the required order reference, and use the return method agreed with support. A tracked service is recommended for a customer-arranged return. Keep the posting receipt. Tell us if a practical difficulty prevents following the instructions so we can discuss it.

For a change-of-mind return, the customer normally pays the actual return shipping cost unless a different offer was disclosed before purchase. Any optional paid return service we offer will be explained before you choose it.

If the return is required because we supplied a damaged, faulty, incorrect, or materially misdescribed item, we will arrange or reimburse the reasonable return cost as appropriate. We will not require you to bear a cost that applicable law assigns to the seller.

No automatic restocking fee is charged under this standard policy. Original delivery charges are treated according to the reason for return, the order disclosures, and applicable law. Charges that the law requires us to refund will be refunded.

Inspect the item after delivery and contact us promptly if something is wrong. Describe the concern and provide the order reference and useful photographs. Stop using equipment that appears damaged or unsafe.

We will investigate and offer the remedy appropriate to the circumstances and applicable law. This may include supplying missing parts, replacement, repair where appropriate, or refund. We will not force a replacement where you are legally entitled to a refund.

A short reporting request is not a waiver of statutory rights. A manufacturing or conformity issue can be assessed even if it becomes apparent after the standard 30-day change-of-mind period.

After receiving a return, or the agreed evidence when a physical return is unnecessary, we will review the condition and confirm the outcome. For an approved ordinary return, we aim to initiate the refund within five business days after completing that review. A shorter legally required deadline takes priority.

Approved refunds are issued to the original payment method whenever possible. If that route is unavailable, we will agree on a lawful alternative with you. We do not substitute store credit for a refund you are entitled to receive in money.

The bank or payment provider controls when an initiated refund appears in your account. If the provider’s stated processing period passes without the credit appearing, contact support so we can help trace it.

If you want a different item, contact us to discuss availability and the return options. An exchange is not guaranteed until confirmed. We will explain any price difference and obtain your agreement before collecting an additional payment.

For an order cancellation, contact us as soon as possible. If the item has already shipped, the return process may apply. A cancellation or refund right provided by law remains available regardless of our ability to change a parcel in transit.

Refusing delivery without contacting us can delay identification of the parcel. Tell us what happened so we can assess the reason, the actual shipment outcome, and the appropriate refund or reshipping option.

Keep your order confirmation and relevant correspondence until the issue is resolved. We may request enough information to match the request to the correct order, but we do not need your password or full payment-card number.

Nothing in this policy excludes mandatory remedies, an applicable withdrawal right, or your ability to make a lawful payment dispute or regulatory complaint. If a policy condition conflicts with a mandatory rule, that rule takes priority.