Flexivaro™ is the store brand operated by Guizhou Qingyou Selected Winery Co., Ltd. Our owner is Hou Leilei. Our company address and customer support information are provided below. These terms apply to purchases placed directly through our store.

The product description, order summary, and any specific conditions disclosed before purchase form part of your order. A product-specific condition does not override a mandatory legal protection.

Read the item’s description, dimensions, included parts, material information, and any applicable capacity or compatibility requirements before ordering. Product images illustrate the item, but screen settings and lighting may affect the appearance of colors.

Our collection includes fitness, movement, training, storage, and recovery accessories. Products are not represented as medical devices unless a specific item is expressly and accurately identified that way. Suitability depends on the intended task and the instructions for the particular product.

Only the accessories and quantities described in the selected listing are included. A photographed background, other equipment, or styling item is not included unless the listing says otherwise.

Provide an accurate email address, recipient name, and delivery address. Check your selected quantity and any available product options before submitting payment. Keep the order confirmation for reference.

An automated confirmation acknowledges receipt of your order. If availability, payment verification, or a material listing error prevents us from fulfilling it, we will contact you promptly. We will not substitute a materially different item without your agreement.

If we cannot accept or fulfill an order after payment, the affected amount will be refunded. We may refuse an order for a legitimate reason such as suspected fraud, a prohibited transaction, or an unavailable item, subject to applicable law.

The price and currency displayed for your order at checkout are the amounts used for that transaction. Applicable shipping charges, taxes, and any other charges we collect must be disclosed before you complete payment.

Payment methods depend on the options actually enabled at checkout. Your payment provider may apply currency-conversion or international-transaction charges under its own terms. We do not set or retain those provider charges.

We may change prices for future purchases. A later price change does not alter a completed order. If a material price error is discovered, we will explain the issue and offer a lawful resolution rather than charge an additional amount without your consent.

Availability and any dispatch or delivery estimate should be reviewed before purchase. Eligible destinations and shipping options are determined by the address and options accepted at checkout. We do not claim that every item can be delivered to every location.

The Shipping Policy explains tracking, address changes, split shipments, delays, and delivery concerns. Transit estimates are different from a dispatch commitment. Carrier or customs delays do not remove our responsibility to assist with a paid order.

If an order cannot be shipped within the applicable promised time, we will provide the notice and delay or cancellation options required by law. If the order cannot be supplied, we will cancel the unfulfilled portion and issue the appropriate refund.

Contact support as soon as possible if you need to change or cancel an order. We can make a change only while the affected item has not passed a stage at which the change is no longer practicable. Do not assume an email request has been completed until we confirm it.

Once an item is shipped, a cancellation request may need to be handled as a return. This does not limit any cancellation, withdrawal, or refund right that applicable law provides.

Our standard change-of-mind return request window is 30 calendar days from delivery, subject to the conditions in the Return & Refund Policy. That policy explains how to request a return, item condition, return shipping, and refunds.

If an item is damaged, faulty, incomplete, or materially different from its description, contact us promptly. These concerns are assessed separately from ordinary change-of-mind returns. A statutory claim is not automatically excluded because the standard return window has ended.

We do not promise a separate fixed-duration commercial warranty unless it is stated for the particular item. Any mandatory rights concerning product quality, conformity, and remedies remain available.

Follow the product’s instructions, assembly steps, supported uses, and stated limits. Inspect parts before use and place equipment on a suitable surface. Do not improvise unsupported exercises or modify safety-related parts.

Training outcomes vary, and a product purchase does not guarantee a result. Our descriptions do not replace individualized professional guidance. Claims arising from a genuine defect remain subject to applicable law; an instruction to use a product carefully does not excuse a defective product.

We use order and contact information for purposes explained in the Privacy Policy, including processing your purchase and answering support requests. Transactional communications may be sent even if you do not subscribe to marketing.

Our brand materials and original content are protected by applicable intellectual property laws. A purchase gives you ownership of the supplied item, not a right to commercially reproduce our photographs, descriptions, or brand identity.

If there is a problem, contact us with your order number and a clear description so we can investigate. You may also use any payment-provider dispute process, regulator complaint route, or court process available under applicable law.

Any limitation of liability applies only to the extent the law allows. Nothing in these terms excludes non-excludable liability, removes mandatory consumer rights, or requires you to waive an honest review or lawful complaint.

Revised terms apply to future purchases. The terms disclosed for an existing order continue to govern that order unless a change is legally required or agreed with you. If one provision cannot be enforced, the remaining terms continue where permitted.